Refund & Cancellation Policy

A request is not an accepted order until it is confirmed under the Terms.

Before acceptance, refundable customer funds will be returned, less any disclosed and lawfully incurred bank or third-party cost.

Once an order is accepted, the following costs are non-refundable to the extent they have been incurred or committed and cannot reasonably be recovered:

Custom-made, branded, printed, moulded or produced goods are not cancellable once the relevant supplier commitment begins, except where the accepted order states otherwise.

LCL may suspend or refuse a transaction where information is incomplete, payment is overdue, goods are prohibited or suspected unlawful, required authorisation is absent, intellectual-property authority is not proven, documents are false or inconsistent, or an authority or provider refuses the goods.

In those cases the customer remains responsible for costs lawfully incurred. No refund is due for a benefit obtained through the customer's breach or unlawful instruction.

Where a supplier, carrier or other provider grants a refund or credit, LCL will pass the recoverable amount to the customer after deducting agreed charges, non-recoverable costs, bank charges and lawful set-off.

Refund timing depends on receipt of the recoverable funds and on required account verification.

This policy does not exclude any refund or remedy that mandatory law requires.

Any approved refund will be made through a lawful payment channel, to the verified payer or to another legally permitted account.